Pet Pantry Volunteer

Our Outreach Program consists of a variety of Pet Support Services available to pet owners within our community and beyond: low cost spay/neuter and wellness clinics (microchipping and rabies vaccination) for pet owners on a limited income, population control for feral cats, emergency boarding, emergency medical assistance, as well as the provision of food and pet supplies for pet owners in need.

Our range of Pet Support Services was accessed by a total of 3,980 people in 2022 and 790 pets received free meals and/or litter, distributed through our Pet Panty services; a massive jump from 96 pets in 2021!

Description

Reporting to the Outreach Coordinator, the Pet Pantry Volunteer is responsible for collecting food and pet supplies from the Animal Centre for delivery to local pet owners who are temporarily unable to provide the day-to-day necessities for their pets. Pet Pantry deliveries take place on Tuesdays and Fridays on an ‘as needed’ basis.

Time Commitment

One shift a week on an ‘as needed’ basis*. The length of time volunteered will depend on the distance of the collection/drop-off point from the volunteer’s residence and the number of deliveries required, but loading and delivery time is approximated at 2 hours. A minimum commitment of 6 months is required. * Volunteers are able to choose a fixed morning or afternoon schedule for their assigned Tuesday / Friday shift.

Roles and Responsibilities

Liaise with Customer Service Coordinator and Outreach Coordinator for supplies required and delivery locations
Maintain tidy and organized Pet Pantry shelves
- Restock shelves from supplies in garage and/or container, as appropriate
Source supplies and load vehicle at Animal Centre
- Exercise judgement and accurately select supplies requested
- Ensure items are properly stored/secured during transportation
Deliver supplies to pet owner
- Meet pet owners at street level
- Ensure contactless delivery during pandemic
Provide friendly, non-judgemental, quality customer service
Promote additional Outreach programs and services, as appropriate
Ensure any appropriate documentation is available and/or signed
Maintain clean and tidy GTHS van (inside and outside), if used
Follow appropriate protocol, policies and procedures
Ensure photocopy of valid / most recent version of G2 driver’s license is retained by GTHS

Qualifications

Valid G2 driver’s license
18 years of age minimum
A commitment to animal welfare and an understanding of the human-animal bond
Punctual and reliable
Self motivated
Excellent customer service and interpersonal skills
Diligent compliance with guidelines and protocols for personal safety
Able to work independently and as part of a team
Works cooperatively and effectively with others
Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
Review and sign-off of the Animal Transport Guidelines / GTHS Van Use Agreement

Working Conditions:

Physical demands of the position include lifting and carrying food with a potential maximum weight of 30lb / 13.6kg
We recommend wearing closed toe shoes and clothing that has no sentimental value (ie. can get dirty)

Pet Pantry Volunteer

Description

Time Commitment

Roles and Responsibilities

Qualifications

Our Identity

Connect with Us

Our Services

Get Involved

Follow Us