Hospital Admin Volunteer

The GTHS Animal Hospital contains an Operating Room, Treatment Room, Examination Room, Pharmacy, X-Ray Room and a Hospital Intake / Recovery Area.

Having an onsite hospital ensures animals receive timely, thorough and comprehensive care, saves dozens of daily phone calls, reduces trips back and forth to veterinary clinics, dramatically decreases the stress on the GTHS animals, and leads to the additional benefit of earlier adoption availability; so these animals find their forever home quickly. The GTHS Animal Hospital also assists local pet owners in need by providing essential vaccinations and spay/neuter surgeries for their pets.

In 2022, the Hospital Team facilitated 2515 surgeries, of which 1355 were spay/neuter surgeries for locally owned cats and dogs, 127 were for Community (feral) Cats and 99 were for other rescue clients; the remaining surgeries were performed on animals being cared for by the GTHS. Additionally, as part of our Outreach activities, 71 owned animals were microchipped and 202 were immunized against rabies.

Reporting to the Hospital Coordinator, the Hospital Admin Volunteer will be responsible for liaising with pet owners to confirm appointments and with veterinary clinics to obtain patient records.
Time Commitment
Approximately 4 hours a week (any time between 8am-4pm Monday through Friday). A minimum commitment of 6 months is required.
Roles and Responsibilities
  • Provide excellent customer service experience
  • Liaise with clients who have not yet paid to confirm whether their scheduled surgery appointment is still wanted; direct clients to the Hospital Coordinator to arrange payment and to answer any questions
  • Contact veterinary clinics to request records for upcoming surgical appointments
  • Ask Rabies/Microchip Clinic clients to bring previous vaccine records to their appointment, if they have requested a rabies vaccine
  • Provide GTHS address, directions and explain what to expect when arriving onsite and at pick-up for Rabies/Microchip clinic clients
  • Answer questions pertaining to vaccination and microchipping process, risks, etc. for Rabies/Microchip Clinic clients
  • Call Rabies/Microchip Clinic clients to confirm appointment and gather payment information to relay to the Hospital Coordinator
  • Liaise with and assist the Hospital Coordinator as required
  • Promote GTHS programs and services, as appropriate
  • Follow appropriate protocol, legislation and regulations
  • 18 years of age minimum
  • Demonstrates understanding and passion for animal welfare
  • Reliable, self-motivated and detail oriented
  • Able to complete tasks with competency and accuracy
  • Speak, listen and write in clear, thorough and timely manner using appropriate communication tools and techniques
  • Excellent customer service, interpersonal and organizational skills
  • Basic math (for calculating cost of services)
  • Able to work independently and as part of a team
  • Works cooperatively and effectively with others
  • Must have access to a telephone, device such as iPad / tablet, laptop or desktop computer and knowledge of Microsoft Word, Excel and PDFs / Adobe
  • Willing to learn CHQ database (training will be provided)
  • A criminal record (police) check is required
Working Conditions:
  • Volunteering remotely from home

Stay informed on GTHS events, initiatives and programs. Learn how the GTHS team is serving the pets and people of the South Georgian Bay Area. Read heart-warming Happy Tails about GTHS Alumni. See a lot of really cute pictures of dogs and cats!