Dog Adoption Counselor – URGENT

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1300 homeless animals annually, and the Dog Adoption Counselor contributes towards this success by answering any questions about dog ownership, the adoption process and the dogs and puppies available for adoption. This role is integral to matching the right dog (personality type, energy level, special home requirements, etc.) with the right adopter.

Description

Reporting to the Adoptions Coordinator, the Dog Adoption Counselor prepares adoption kits, answers questions about the dogs and puppies we have available for adoption and conducts ‘Meet & Greets’ with our dogs and potential adopters. The Dog Adoption Counselor also assists with the completion of adoption applications and facilitates the adoption.

Time Commitment

From 11.45am until approximately 4pm. A minimum commitment of six months is required.

Roles and Responsibilities

Consistent and open communication with Adoptions Coordinator
Review information on dogs available for adoption prior to Adoption Hours (name, age, size, background, medical / special needs, etc.)
Spend time with dogs to assist with the perfect match
Answer visitors’ and potential adopters’ questions about dogs available for adoption
Answer basic questions about the organization
Seize opportunities during conversation to transition potential adopters into volunteers or donors
Outline ‘Adopters Welcome’ process to potential adopters
Assist adopters with completion of adoption applications
Ensure any behavioural or health related questions specific to the animal are communicated
Diligently and thoroughly address concerns raised by adopters to prevent adoption returns
Liaise with Dog Care staff to arrange dog leash up for ‘Meet & Greets’ and upon successful adoption
Decide on suitability of potential adopter for dog selected
Assist Customer Service Coordinators with adoption processing
Assist Cat Adoption Counselor during shift, as needed
Create dog name tags
Prepare adoption kits on an as needed basis

Qualifications

18 years of age minimum
Demonstrates understanding and passion for animal welfare
Experience working with or handling dogs
GTHS Dog Care training is required
Self-motivated
Excellent customer service skills
Good communication skills
Administrative skills
Ability to follow protocol
Ability to work alone and in a team environment
Knowledge of, or experience with, PetPoint an asset
Versed at using a device such as an iPad / tablet
Willingness to learn Cat Adoption Counselor role, to support teammates as needed (cross-training will be provided)

Positions currently available

Urgent – please apply today! Join our Adoptions Team on Fridays to help our amazing dogs find a home to call their own.

This team is also looking for assistance on a casual ‘as needed’ basis’ – to apply for this ‘Float’ position option applicants must have relatively fluid afternoon availability.

All applications are acknowledged, so please check your email inbox (and junk/spam folder) for a response.

Apply now

Dog Adoption Counselor – URGENT

Description

Time Commitment

Roles and Responsibilities

Qualifications

Positions currently available

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