Customer Service Treasure Tails Volunteer

Treasure Tails retail store is part of the Georgian Triangle Humane Society and raises money by selling high quality home décor, women’s apparel, collectables, antiques and more, generously donated by our community.

All profits from sales go directly to supporting the Animal Centre and historically Treasure Tails has been one of the GTHS’ largest fundraisers.

Description

As a Treasure Tails Customer Service Volunteer, you will report to the Store Manager and will be responsible for the day-to-day customer service operations at the store, including sales, interacting with customers, money transactions, light housekeeping of the store premises and arranging items for display. You will also be expected to promote awareness of the GTHS, its public programs, promotions and the Animal Centre.

Time Commitment

Able to commit to a minimum of one shift per week, Sunday to Wednesday 10.45am until approximately 3.30pm, Thursdays, Fridays and Saturdays 9.45am until approximately 1pm or from 1pm until approximately 5pm (shifts available will be discussed at time of application), or regular ad hoc shift coverage. Volunteers are expected to familiarize themselves with new items instore and special promotions at the start of their shift. A minimum commitment of 6 months is required.

Roles and Responsibilities

Main areas of responsibility:

Provide assistance and excellent customer service to customers instore
Respond to telephone / in person enquiries
Coordinate with donors to book computerized donations appointments
Proactively promote items on special offer
Handle money and electronic sales transactions
Record purchases by hand
Wrap / bag purchases
Sanitize counter between every customer
Monitor customers’ movements and blind spots for theft prevention purposes
Respond to / refer enquiries relating to GTHS services and the animal centre
After closing, tally day’s transactions, then photograph and email Daily Receipts slips
Sweeping / vacuuming and mopping prior to store opening or after closing
Follow appropriate protocol, policies and procedures

Assistance when store is less busy:

Assist with acceptance of items being donated, if / as appropriate
Assist with merchandising of incoming goods and / or filling gaps post-sale (hanging and on shelves)
Tidy and replenish jewellery and watch displays, as appropriate
Dusting and maintain tidy store

Qualifications

18 years of age or older
A recent police check is required
Dependable and self-motivated
Have a strong work ethic
Retail or customer service experience is helpful but not a requirement
Able to engage with the public, in an outgoing and polite manner, on behalf of Treasure Tails and the GTHS
Comfortable using the telephone and an electronic calendar (such as Outlook)
Able and comfortable photographing and emailing images from personal cellphone
Able to add, subtract and calculate percentages (a calculator is available)
Confident handling money and sales transactions
Able to stand for several hours, to climb a short step ladder and to assist with occasional heavy loads (large décor pieces or furniture)

Customer Service Treasure Tails Volunteer

Description

Time Commitment

Roles and Responsibilities

Qualifications

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