Customer Service & Admin Volunteer

The Customer Service & Admin Volunteer contributes towards the success of our entire organization through the promotion of our programs, services and retail store, and by connecting prospective adopters, pet owners, donors and volunteers with the relevant parties. As a direct result of our Customer Care Team, 70 stray animals were reunited with their owners in 2022.

This role is designed for someone who loves people and animals, who sees the bigger picture and knows what it takes to engage people in a meaningful way. This role requires a high-level of enthusiasm, organization, hospitality, and a passion for ensuring a great customer experience.

Reporting directly to the Community Programs & Customer Care Manager and to the Customer Service Coordinator (CSC) whilst onsite, the Customer Service & Admin Volunteer assists with Front Desk and retail store activities, in-kind donations, as well as Pet Pantry and Adoption supplies.
Time Commitment
Roles and Responsibilities
  • Covers Front Desk during Customer Service Coordinator’s lunch break:
    • Ensures all visitors receive exceptional customer service
    • Answers telephone and redirects calls as required
    • Accepts donations and retail purchase payments
    • Promotes GTHS programs and initiatives
    • Enters Royal Canin points
  • Prepares adoption kits
  • Sources items required for Pet Pantry requests
  • Ensures GTHS retail store/front of house is stocked, clean and inviting
  • Places in-kind donations in storage area
  • Provides occasional Front Desk coverage when a CSC is absent
  • 18 years of age minimum
  • A recent police check is required
  • Excellent customer service skills
  • Speaks, listens and writes in clear, thorough and timely manner using appropriate communication tools and techniques
  • Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
  • Self-motivated
  • Completes tasks with competency and accuracy
  • Dependable
  • Time management skills
  • Cash handling experience
  • Electronic debit / credit card machine experience is ideal
  • Comfortable learning new computer programs and inputting data
  • Genuine interest in the welfare of animals and congruent values with the organization
  • Willingness and availability to cover occasional Front Desk shifts (days and hours to be discussed as needs arise; Front Desk hours run from 9am to 4.30pm Monday through Sunday)
Working Conditions: 
  • Physical demands of the position include bending, carrying and lifting up to 18kg

Stay informed on GTHS events, initiatives and programs. Learn how the GTHS team is serving the pets and people of the South Georgian Bay Area. Read heart-warming Happy Tails about GTHS Alumni. See a lot of really cute pictures of dogs and cats!