Cat Adoption Counselor

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1300 homeless animals annually, and the Cat Adoption Counselor contributes towards this success by answering questions about cat ownership, the adoption process and the cats and kittens available for adoption. This role is integral to matching the right cat (personality type, energy level, special home requirements, etc.) with the right adopter.

Description

Reporting to the Adoptions Coordinator, the Cat Adoption Counselor prepares adoption kits, answers questions about the cats and kittens we have available for adoption. The Cat Adoption Counselor also assists the public with the identification of cats and kittens in the adoption rooms, provides assistance with the completion of adoption applications and facilitates the adoption. There is also the opportunity to attend off-site adoption events in the community.

Time Commitment

One shift a week, from 11.45am until approximately 4.15pm, (plus attendance at off-site events if desired). A minimum commitment of six months is required.

Roles and Responsibilities

Consistent and open communication with Adoptions Coordinator
Review information on cats available for adoption (name, age, background, medical / special needs, etc.)
Spend time with cats to assist with the perfect match
Answer visitors’ and potential adopters’ questions about cats available for adoption
Use microchip scanner to identify cats
Answer basic questions about the organization
Seize opportunities during conversation to transition potential adopters into volunteers or donors
Outline ‘Adopters Welcome’ process to potential adopters
Assist adopters with completion of adoption applications
Ensure any behavioural or health related questions specific to the animal are communicated
Diligently and thoroughly address concerns raised by adopters to prevent adoption returns
Decide on suitability of potential adopter for cat selected
Assist Customer Service Coordinators with adoption processing
Assist Dog Adoption Counselor during shift, as needed
Prepare adoption kits on an as needed basis
Attend ad hoc local off-site adoption events, if desired

Qualifications

18 years of age minimum
Demonstrates understanding and passion for animal welfare
Experience working with or handling cats
Self motivated
Excellent customer service skills
Good communication skills
Administrative skills
Ability to follow protocol
Ability to work alone and in a team environment
Knowledge of, or experience with, PetPoint an asset
Versed in using a device such as an iPad / tablet
Willingness to learn Dog Adoption Counselor role, to support teammates as needed (cross-training will be provided)

Positions currently available

Please consider joining our Adoptions Team as a ‘Float’ for as needed shift coverage; to have the pleasure of seeing happy families heading home with their new feline best friend and knowing that you’re helping a fellow teammate when they’re unable to make their scheduled shift. Please apply if you have pretty fluid availability between the hours of 11.45am and 4.15pm weekdays and/or weekends.

All applications and enquiries are acknowledged, so please check your email inbox (and junk/spam folder) for a response.

Cat Adoption Counselor

Description

Time Commitment

Roles and Responsibilities

Qualifications

Positions currently available

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