Canine Adoption Administrative Volunteer

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1200 homeless animals annually, and the Canine Adoption Administrative Volunteer contributes towards this success by touching base with all GTHS Dog Adopters.

Description

Reporting to the Adoptions Coordinator, the Canine Adoption Administrative Volunteer is responsible for helping to manage the Dog Adoption Follow-up for the Georgian Triangle Humane Society. The incumbent represents the GTHS in a professional manner and is responsible for touching base with all GTHS Dog Adopters in a timely manner and recording communications with Dog Adopters. Key components of this role will be to prevent adoption returns and transition adopters into donors, utilizing exceptional customer service skills.

Time Commitment

Approximately 4 hours per week, working from home. A minimum commitment of 6 months is required.

Roles and Responsibilities

Complete post-adoption follow-up

Adoption Administrative Volunteer will be expected to use a GTHS provided Microsoft Office email address
On a weekly basis, send a follow-up email to our recent adopters (list of animals adopted will be provided each week by the Adoptions Coordinator)
Enter Adopters’ information into Sumac
Research Adopters in Petpoint and Sumac for any staff memos about the adopted animals
Contact GTHS Dog Adopters 7-10 days post-adoption, after double-checking Petpoint for any recent communications between Adopters and GTHS staff members
Follow the GTHS script for all post-adoption emails and phone calls
Record details of all post-adoption Adopter communications in the Sumac database
Relay any concerns requiring attention or action to the Adoptions Coordinator
Write and mail a hand-written ‘thank you’ card to GTHS Adopters within a few weeks post-adoption (cards and stamps are collected from the Animal Centre, as needed)
Consistent and open communication with the Adoptions Coordinator

Respond to enquiries

Provide responses to any general questions raised about the GTHS
Must be familiar with GTHS adoption process and able to answer basic questions about the organization
Ensure any behavioural or health related questions specific to the Adopter’s animal immediately get directed to the Adoptions Coordinator
Ensure any important information is captured in the appropriate database(s)
Direct additional Adopter information requests or follow-up calls to the appropriate GTHS staff member by email

Optimize contact with Adopters

Seize opportunities during communications with Adopters to transition them into Donors for the organization
Diligently and thoroughly address concerns raised by Adopters to prevent adoption returns
As required, request support from the Development Manager for Donor transition or from the Adoptions Coordinator for adoption return prevention and post-adoption concerns

Qualifications

18 years of age minimum
Excellent customer service skills
Speak, listen and write in clear, thorough and timely manner using appropriate communication tools and techniques
Self-motivated and demonstrates attention to detail
Knowledge of, or experience with, Sumac and Petpoint an asset
Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
Experience in animal care, health and/or behaviour beneficial
Demonstrates understanding and passion for animal welfare
Willing to learn about GTHS donor and adoption programs
Own computer/tablet, telephone and internet access

Canine Adoption Administrative Volunteer

Description

Time Commitment

Roles and Responsibilities

Qualifications

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