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Compassion for pets and people

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Help Animals & People

Hospital Team: End of Life & Hospital Admin Assistant

The GTHS Animal Hospital contains an Operating Room, Treatment Room, Examination Room, Pharmacy, X-Ray Room and a Hospital Intake / Recovery Area.    

Having an onsite hospital ensures animals receive timely, thorough and comprehensive care, saves dozens of daily telephone calls, reduces trips back and forth to veterinary clinics, dramatically decreases the stress on the GTHS animals, and leads to the additional benefit of earlier adoption availability; so these animals find their forever home quickly.  The GTHS Animal Hospital is one of the only accessible spay/ / neuter hospitals serving Bruce, Grey and part of Simcoe County that performs 3performs 3,000 surgeries annually (an average of 50 surgeries per week), and subsidizing ~$770K in veterinary costs each year.  

To promote pet wellness and safety, approximately 1,860 rabies vaccinations and 1,770 microchips are administered to GTHS Animal residents and community clients on an annual basis.    

Description
Reporting to the Community Programs Coordinator, the EOL & Hospital Admin Assistant* will be responsible for providing an empathetic, private and respectful customer service experience for pet owners who are euthanizing their beloved pet, in addition to ensuring that EOL logistics and administration are handled seamlessly.   * Training is required upon undertaking this role
Time Commitment
One shift a week (Tuesday – Friday) from 1.30 – 4.10pm (appointments take place between 2 – 4pm). Available shifts are as posted below. A minimum commitment of 6 months is required.  
Roles and Responsibilities
  • Set up Room 5 for EOL appointments    
    • clean and tidy room, as needed  
    • provide tissues, blanket and necessary aftercare products  
  • Ensure EOL signage is posted and candle is lit  
  • Liaise with EOL clients (before and after appointment)  
    • will include completion of the GTHS Euthanasia Consent Form and may include taking payment
    • explain process to the pet owner  
    • escort pet owner from the premises  
  • Handle dogs and carry cats in carriers, as necessary  
  • Assist with discharge and hospital administration (including upload of files to EZYVet)  
  • Support the Community Programs Coordinator, as required  
Qualifications
  • 18 years of age minimum  
  • Punctual and reliable    
  • Demonstrates understanding and passion for animal welfare  
  • Calm, compassionate and empathetic  
  • Diligent compliance with guidelines and protocols for personal and animal safety  
  • Self-motivated  
  • Excellent customer service and interpersonal skills  
  • Excellent time management and organizational skills  
  • Able to work independently and as part of a small team    
  • Works cooperatively and effectively with others  
  • EZYVet is experience ideal, but training will be provided  
  • Current dog handling experience is required  
  Working Conditions:    
  • Physical demands of the position include bending, kneeling and carrying animals with a potential maximum weight of 22.6kg /50lb  
  • Successful applicants will complete the following training upon joining this team and additional and/or updated training may be subsequently required:  
  • Hospital Discharge training  
  • End of Life training  
  • Yellow GTHS Dog Walker / Handler training 
Positions currently available

Are you friendly, empathetic and have a calm demeanor? Clients using this service would appreciate your reassuring and compassionate welcome.

This is a recently created position due to demand from our local community for end of life services for beloved pets. Please join our Hospital Team for one shift a week on Monday, Tuesday, Wednesday or Thursday afternoons, or on a casual, ‘as needed’ basis to provide shift coverage. (The casual ‘Float’ role is best suited to candidates who have wide open weekday afternoon availability).

All applications and enquiries are acknowledged, so please check your email inbox (and junk/spam folder) for a response. 

Hospital Team: Admissions Volunteer

The GTHS Animal Hospital contains an Operating Room, Treatment Room, Examination Room, Pharmacy, X-Ray Room and a Hospital Intake / Recovery Area. Having an onsite hospital ensures animals receive timely, thorough and comprehensive care, saves dozens of daily phone calls, reduces trips back and forth to veterinary clinics, dramatically decreases the stress on the GTHS animals, and leads to the additional benefit of earlier adoption availability; so these animals find their forever home quickly.

The GTHS Animal Hospital is one of the only accessible spay/neuter hospitals serving Bruce, Grey and part of Simcoe County that performs 3,000 surgeries annually (an average of 50 surgeries per week), and subsidizing ~$770K in veterinary costs each year.

To promote pet wellness and safety, approximately 1,860 rabies vaccinations and 1,770 microchips are administered to GTHS Animal residents and community clients on an annual basis.

Description
Reporting to the Community Programs Coordinator (and the Director of Medicine), the Hospital Admissions Volunteer will be responsible for providing a warm welcome to Hospital clients and reviewing the same-day services booked for their pet or for Community Cats.
Time Commitment
One shift a week on weekdays from 7.50-10am (admissions take place from 8am until approximately 9.45am). See below for available shifts. A minimum commitment of 6 months is required.
Roles and Responsibilities
  • Provide warm welcome to Hospital clients
  • Review services booked to ensure accuracy of Medical Record sheet
  • Recommend additional items such as after-surgery wear, flea / tick prevention, vaccinations, I.D. microchips
  • Take payments and add additional items to the patient’s surgical sheet
  • Question animal’s general well-being and any health concerns
  • Validate last time animal ate
  • Confirm contact details with all clients
  • Confirm availability with dog owners for potential early pick-up
  • Photocopy veterinary records if not provided in advance
  • Remind Hospital client of Discharge time and location
  • Carry cat in carrier to the Hospital, as required
  • Liaise with Registered Veterinary Technician and Veterinary Assistant to coordinate handling of dogs
Qualifications
  • 18 years of age minimum
  • Punctual and reliable
  • Demonstrates understanding and passion for animal welfare
  • Diligent compliance with guidelines and protocols for personal and animal safety
  • Self-motivated and energetic, with proven ability to complete tasks with competency and accuracy
  • Basic math (for calculating cost of occasional add-on services or products)
  • Able to work in a fast-paced environment
  • Excellent customer service and interpersonal skills
  • Excellent time management and organizational skills
  • Able to work independently and as part of a small team
  • Works cooperatively and effectively with others
  • Current, clean criminal record police check
Working Conditions:
  • Physical demands of the position include bending, kneeling and carrying cats in carriers with a potential maximum weight of 7.6kg / 16.75lb
  • Completion of Customer Service Training and Customer Service Policy Acknowledgment are required prior to volunteering (details will be provided)
Positions currently available

Friendly and empathetic, with good customer service skills? This is a recently created position, ideal for someone who’s looking to volunteer once a week on Fridays, or on a casual, ‘as needed’ basis. (The casual ‘Float’ role is best suited to candidates who have wide open weekday morning availability).

All applications and enquiries are acknowledged, so please check your email inbox (and junk/spam folder) for a response.

Customer Service Volunteer – URGENT

The Customer Service Volunteer contributes towards the success of our entire organization through the promotion of our programs, services and retail store, and by connecting prospective adopters, pet owners, donors and volunteers with the relevant parties.

This role is designed for someone who loves people and animals, who sees the bigger picture and knows what it takes to engage people in a meaningful way. This role requires a high-level of enthusiasm, organization, hospitality, and a passion for ensuring a great customer experience.

Description
Reporting ultimately to the Director of Operations, the Customer Service Volunteer supports the Customer Service Coordinator by assisting with front desk and retail store activities, in-kind and financial donations, and the preparation of Pet Pantry deliveries and Adoption Kits
Time Commitment
Occasional pre-scheduled shifts at the Animal Centre, with one to two shifts per week to support busy seasonal periods* and onsite adoption events. Onsite shifts will be from 12-3pm or 12-4pm (your choice). Occasional assistance at offsite GTHS events and markets would also be appreciated. A minimum commitment of 6 months is required. *Busy seasonal periods tend to be from when the fall Kittypalooza adoption event takes place (mid to late October) through to end December, and during ‘kitten season’ from May through July.
Roles and Responsibilities
Customer Care
  • Provides GTHS visitors and clients with a warm welcome and exceptional customer service experience.
  • Ensures ‘Best in Class’ service is received when covering GTHS main ‘phone lines and directing calls, (when Customer Service Coordinator is temporarily away from the front desk)
  • Works to connect the dots between GTHS customers, adopters, donors and volunteers with GTHS programs and initiatives.
  • As appropriate, monitors general email in-box to ensure that enquiries are responded to with an exceptional level of customer service and within a 24-hour time period.
  • As needed, verifies delivery packing slips and stocks retail store / front of house
  • Ensures the GTHS retail store / front of house is clean and inviting.
  • As appropriate, enters items into the Pet Pantry Requests Tracking Sheet
  • Sources items required for walk-in Pet Pantry requests
  • Assists with preparation of items for Pet Pantry deliveries
Adoption and Program Support
  • Is an ambassador of the Adopter’s Welcome program by developing a rapport with all GTHS potential adopters.
  • Works with the Adoption Counselors to prepare pet tags, process adoptions into Petpoint database, and accept payment of adoption fees.
  • Maintains an organized filling system for adopted animals and completes conversion of files to digital records.
  • Enters Royal Canin points when time permits.
  • Prepares adoption kits to ensure there are always enough on hand.
  • As needed, provides support at onsite adoption events, (may include welcoming potential adopters, assisting with crowd control in lobby or in an Adoptions Room, providing guidance with Adoption Form completion, assisting staff and/or Adoption Counselors, etc.).
  • As needed, assists with point of sale at offsite events and markets.
  • Receives and processes registration forms and payment for various GTHS programs, including Outreach clinics, Humane Education classes and GTHS dog school.
  • Scans any emailed or hand-delivered volunteer related correspondence, documentation and application forms to the Volunteer Program Manager.
 Donor Relations Support
  • Accepts in-kind and financial donations whilst providing excellent customer service and, as appropriate, records donations.
  • Places in-kind donations in storage area when time permits
Daily Financial Transactions
  • As needed, produces accurate end-of-day reconciliation reports
Qualifications
  • 18 years of age minimum
  • Current, clean criminal record police check
  • Maintains a professional appearance and attitude
  • Excellent customer service skills
  • A solid understanding of customer relations and sales would be an asset
  • Exceptional interpersonal and communication skills
    • Speaks, listens and writes in clear, thorough and timely manner using appropriate communication tools and techniques
    • Enjoys working with the public
  • Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
    • Demonstrated team player
    • Enjoys working with the public
  • Dependable
  • Strong time management skills
  • Organized with attention to detail
  • Completes tasks with competency and accuracy
  • Able to work in a face-paced environment
  • Self-motivated, with the ability to work independently and be supportive of the GTHS policies and procedures
  • Cash handling skills required, experience with electronic card machine ideal
  • Proficient in the Microsoft Office suite of programs
  • Comfortable learning new computer programs and inputting data
    • Knowledge of, or experience with, Petpoint database systems would be an asset
    • Experience with CRM database system is an asset
  • Genuine interest in the welfare of animals and congruent values with the organization
Working Conditions
  • Physical demands of the position include bending, carrying and lifting up to 18kg / 39.7 lb
  • Completion of Customer Service Training and Customer Service Policy Acknowledgement are required prior to volunteering (details will be provided)
  • There may be an option for casual employment to cover Customer Service Coordinator absences.
Positions currently available

Do you have what it takes to provide a warm welcome to our onsite visitors and to help keep our Front Desk and retail space on-track?  We’d appreciate your help on Saturdays on an occasional ‘as needed’ basis and more regularly during busy periods (as noted above). Please apply today!

All applications and enquiries are acknowledged, so please check your email inbox (and junk/spam folder)  for a response. 

Pet Pantry Volunteer

The GTHS believes that pets deserve to stay with their families regardless of logistical or financial challenges faced by their parents.

Access to Care programs support pets and their families through programs that work to make veterinary care more accessible, help battle food insecurity and provide temporary housing during crisis.

The GTHS Pet Pantry Program, established in 2020, is a donation-based program aimed to ensure that pet food is more accessible for individuals and families who are in need.  In 2023, the GTHS supported approximately 1,000 pets through the Pet Pantry Program and distributed 28,000 meals in the community.

Last year, the Pet Pantry Program expanded to include 9 Community Depots in various locations: in Collingwood, The Town of the Blue Mountains, Wasaga Beach and Clearview Township. The service is strictly confidential.

Description
Reporting to the Director of Operations, the Pet Pantry Volunteer is responsible for repackaging and/or collecting pet food and supplies from the Animal Centre for delivery to local Pet Pantry depots or pet owners’ homes, to assist members of our community who are temporarily unable to provide the day-to-day necessities for their pets. Pet Pantry bagging takes place on an as needed basis, and deliveries take place on Tuesdays and on Thursdays.
Time Commitment
A minimum commitment of 6 months is required. Volunteers are assigned one shift a week (Tuesday or Thursday) and have a fixed morning or afternoon schedule. The length of time volunteered will depend on the volume of pet food to be repackaged, the distance of the collection/drop-off point and the number of deliveries required, but bagging is approximated at 1.5 hours, and loading and delivery time is approximated at 2 hours. Vacancy information is posted at the bottom of this window.
Roles and Responsibilities
  • Liaise with Customer Service Coordinator and Community Program Supervisor for inbound pet food deliveries, Pet Pantry supplies required and delivery locations
  • Maintain tidy and organized Pet Pantry shelves
    • Restock shelves from supplies in garage and/or container, as appropriate
  • Repackage pet food into 1kg Zip Lock bags
  • Source supplies and load vehicle at Animal Centre
    • Exercise judgement and accurately select supplies requested
    • Ensure items are properly stored/secured during transportation
  • Deliver supplies to Pet Pantry depots and/or pet owners
    • Meet pet owners at street level
    • Ensure contactless delivery during a pandemic, as appropriate
  • Provide friendly, non-judgemental, quality customer service
  • Promote additional Outreach programs and services, as appropriate
  • Ensure any appropriate documentation is available and/or signed
  • Maintain clean and tidy GTHS van (inside and outside), if used
  • Follow appropriate protocol, policies and procedures
  • Ensure photocopy of valid / most recent version of G2 driver’s license is retained by GTHS
Qualifications
  • Valid G2 driver’s license
  • 18 years of age minimum
  • A commitment to animal welfare and an understanding of the human-animal bond
  • Punctual and reliable
  • Self motivated
  • Excellent customer service and interpersonal skills
  • Diligent compliance with guidelines and protocols for personal safety
  • Able to work independently and as part of a team
  • Works cooperatively and effectively with others
  • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
  • Own transportation
Working Conditions:
  •  Physical demands of the position include lifting and carrying food with a potential maximum weight of 30lb / 13.6kg
  • We recommend wearing closed toe shoes and clothing that has no sentimental value (i.e. can get dirty)
  • Review and sign-off of the Animal Transport Guidelines / GTHS Van Use Agreement
  • Completion of Customer Service Training and Customer Service Policy Acknowledgement are required prior to volunteering (details will be provided)
  • Gas and mileage is not reimbursable
Positions currently available

Due to demand for pet food and supplies from our surrounding communities, we are in need of occasional assistance to support our Tuesday and/or Thursday Pet Pantry volunteers. Please submit your application today if you like driving and are in a position to help us assist pet owners in need.

All applications are acknowledged, so please check your email inbox (and junk/spam folder) for a response. 

Foster Team: Emergency Boarding Foster Volunteer

Emergency Boarding Foster Volunteers provide a safe, loving and temporary home for pets whose owners cannot currently look after them due to an emergency situation (in hospital, rehabilitation or escaping from domestic violence). Boarding is provided for dogs or cats, based on the species you decide upon, and will range from 1-6 months. You must have the ability to separate the foster animal from any pets in your home by keeping them in a separate room, if necessary.  We will provide training and all the supplies you need.

Annually our Animal Care Team look after more than 1500 animals onsite and, thanks to our Foster Volunteers, over 1000 additional cats and dogs are cared for in loving foster homes.

Description
Emergency Boarding Foster Volunteers are responsible for helping the cat/dog in their care thrive until they are ready to be reclaimed by their owner.  This will include feeding the animals at least twice a day, possibly more, cleaning litter boxes (for cats), exercising (for dogs) and socializing the animals.  It may also include administering oral medications.
Time Commitment
Typically varies from 1 to 4 hours a day depending on the situation.  Emergency Boarding Foster terms generally last between 1 and 3 months, but may be up to 6 months.
Roles and Responsibilities
  • Maintain clean and tidy environment
  • Provide treats, food, clean water and clean bedding as required
  • Clean and change kitty litter, as required
  • Bathe and groom dog, as necessary and if comfortable doing so
  • Provide a structured and loving environment
  • Assist in the maintenance of the animal’s health and welfare (includes exercise for dogs)
  • Administer medication, as required and as instructed
  • Ensure any veterinary appointments are kept
  • Ensure animal is safe and secure
  • Return animal to GTHS Animal Centre upon request
  • Follow appropriate protocol, policies and procedures
Qualifications
  • Be at least 18 (younger members of the household may assist the primary Foster Volunteer and gain volunteer hours – please contact volunteer@gths.ca for details)
  • Everyone in the household must be in agreement
  • A room for fostering
  • Committed to animal welfare
  • Experience fostering or caring for cats / dogs is required
  • Self motivated
  • Ability to read and follow directions
  • Ability to follow protocol
  • Good communication skills
Positions currently available

Want to help keep people and pets together? Not ready to take on an animal of your own, but would like feline or canine company?  We are looking for Emergency Boarding Foster Volunteers to join our team – please apply today!

All applications are acknowledged, so please check your email inbox (and junk/spam folder) for a response. Due to the holiday period, applications and enquiries will be responded to week commencing January 5th 2026.
Our Identity

Our vision: We envision a community that is compassionate and caring towards pets and each other.

Our Mission: We offer innovative programs and compassionate services that support the well-being of pets and people.

Registered Charity Number
868004185 RR0001

Connect with Us

Georgian Triangle Humane Society
549 Tenth Line
Collingwood, Ontario L9Y 0W1

705.445.5204

info@gths.ca

Hours of Operation:
Monday – Sunday
10am – 4pm
Open for Walk-in Adoptions every day
12 – 4pm

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