The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1300 homeless animals annually, and the Dog Adoption Counselor contributes towards this success by answering any questions about dog ownership, the adoption process and the dogs and puppies available for adoption. This role is integral to matching the right dog (personality type, energy level, special home requirements, etc.) with the right adopter.
Adoptions Team: Dog Adoption Counselor
Description
Reporting to the Adoptions Coordinator, the Dog Adoption Counselor prepares adoption kits, answers questions about the dogs and puppies we have available for adoption and conducts ‘Meet & Greets’ with our dogs and potential adopters. The Dog Adoption Counselor also assists with the completion of adoption applications and facilitates the adoption.
Time Commitment
From 11.45am until approximately 4.15pm. A minimum commitment of six months is required.
Roles and Responsibilities
- Consistent and open communication with Adoptions Coordinator
- Review information on dogs available for adoption prior to Adoption Hours (name, age, size, background, medical / special needs, etc.)
- Spend time with dogs to assist with the perfect match
- Answer visitors’ and potential adopters’ questions about dogs available for adoption
- Answer basic questions about the organization
- Seize opportunities during conversation to transition potential adopters into volunteers or donors
- Outline ‘Adopters Welcome’ process to potential adopters
- Assist adopters with completion of adoption applications
- Ensure any behavioural or health related questions specific to the animal are communicated
- Diligently and thoroughly address concerns raised by adopters to prevent adoption returns
- Liaise with Dog Care staff to arrange dog leash up for ‘Meet & Greets’ and upon successful adoption
- Decide on suitability of potential adopter for dog selected
- Assist Customer Service Coordinators with adoption processing
- Assist Cat Adoption Counselor during shift, as needed
- Create dog name tags
- Prepare adoption kits on an as needed basis
Qualifications
- 18 years of age minimum
- Demonstrates understanding and passion for animal welfare
- Experience working with or handling dogs
- GTHS Dog Care training is required
- Self-motivated
- Excellent customer service skills
- Good communication skills
- Administrative skills
- Ability to follow protocol
- Ability to work alone and in a team environment
- Knowledge of, or experience with, PetPoint an asset
- Versed at using a device such as an iPad / tablet
- Willingness to learn Cat Adoption Counselor role, to support teammates as needed (cross-training will be provided)
- Completion of online Customer Service Training module before commencing volunteer duties
- Completion of ‘Fear Free’ training is a prerequisite (details will be provided to complete this free, online training program)
- GTHS Yellow Dog Walker / Handler status will need to be gained in order to interact with dogs
Positions currently available
Please consider joining our Adoptions Team to help our amazing dogs find a home to call their own.
This team is seeking a Tuesday Dog Adoption Counselor.
All applications are acknowledged, so please check your email inbox (and junk/spam folder) for a response.
