Support Our Customers & Our Centre - In-person & Virtually

GTHS provides a wide range of programs and services to support the pets and people in our community and beyond. We strive to provide a quality customer care experience, whether in-person or virtual, so take on volunteers with the appropriate skill set.

We’re always happy to hear from skilled professionals or enthusiasts who’d like to volunteer by offering their services to the GTHS. Please contact with us if you’re a plumber, landscaper, website guru, massage therapist, event coordinator…

Maintenance Volunteer

The Georgian Triangle Humane society is a non-for-profit charity that works to provide innovative programs and compassionate services to pets and people in the south Georgian Bay region and beyond.

The Animal Centre not only temporarily houses cats and dogs awaiting adoption, but is also a hub from which education, services and supplies are provided to our local community and beyond.

The Maintenance Volunteer enables the GTHS to reduce its maintenance-related expenditure, therefore, more funds can be allocated towards the programs and services that support pets and people in our community.

Description
Reporting to the Executive Director (or delegate), the Maintenance Volunteer will be responsible for general maintenance at the Animal Centre and will contribute towards making the centre a safe and welcoming environment.
Time Commitment
As needed, not likely to exceed 4 hours per month. A minimum commitment of 6 months is required.
Roles and Responsibilities
  • Changing lightbulbs
  • Cleaning windows and doors (inside and outside)
  • Checking / cleaning air conditioning unit filters
  • Cleaning drains, as necessary
  • Handling the weekly Royal Canin delivery (stocking shelves, putting items away, etc.)
  • Hanging frames and hooks, as necessary
  • Ad hoc maintenance / DIY activities
Qualifications
  • 18 years of age minimum
  • Demonstrates understanding and passion for animal welfare
  • Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
  • Self-motivated and demonstrates attention to detail
  • Able to work independently
  • Comfortable with physical labour and DIY activities
  • Physically fit (able to climb ladder/steps, bend, kneel, stand for periods of time)
  • Able to lift up to 30 lbs
  • Own tools an asset
  • Plumbing and/or electrical experience an asset
  • Access to transportation

Dog School Volunteer

GTHS’s animal behavioural services are branded ‘Pawsitivity Pet Training’. We provide these services through our Community Programs, to support pets and people in our community and beyond. The Dog School Volunteer role is ideally suited to someone who loves people and dogs and is passionate about consistently providing a great customer experience.

In 2021 we began offering one-on-one (private) Behaviour Modification Sessions (online and in-person), whilst continuing to offer Puppy and Adult dog school training at our Animal Centre. As a result of these services, we were able to positively impact over 100 dogs and pet owners that year, and we continue to support hundreds of dogs and pet owners in their journeys together.

Description
Reporting directly to the Behaviour Specialist, the Dog School Volunteer provides support to the Trainer and pet owners of dogs of all ages, sizes, breeds, and backgrounds.
Time Commitment
Playgroup sessions will run based on sufficient attendee sign-up. Volunteers should select a minimum of 2 Puppy Manners sessions, or a minimum of 1 session from the Adult Dog Training – Basic or Adult Dog Training – Intermediate options, and must be available to attend every class (and potential rescheduled class) per session. This is an overall commitment of approximately 1 hour and 15 minutes per week over an 8-week period (ie. 2 sessions of 4 weeks) or over a 4-week period. Puppy Manners and Adult Dog Training session dates (along with rain dates for class rescheduling) will be provided upon request and/or at time of application.
Roles and Responsibilities
  • Help set up area(s) where each training session will be held and tidy up afterwards
  • Ensure pet owners receive exceptional customer service
  • Clarify instructions and guidance provided by Behaviour Specialist to pet owners, as needed
  • Assist pet owners to reinforce positive and wanted dog behaviours
  • Ensure any questions are acknowledged and addressed
  • Follow appropriate protocol, policies and procedures
Qualifications
  • 18 years of age minimum
  • Maintains a professional appearance and attitude
  • Exceptional interpersonal, listening and communication skills
  • Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
    • Able to work one-on-one and in a team environment
  • Good customer service skills
  • Dependable
    • Self-motivated
  • Strong time management skills
  • Genuine interest in the welfare of animals and congruent values with the organization
    • A gentle and kind approach to dog handling
    • Confident with dogs
    • Medium and/or large dog experience is required
  • Dog handling and/or training experience is required
    • Yellow GTHS Dog Handling status is a must (training will be provided)
    • Comfortable learning new dog handling techniques
  • Ability to follow protocol
Working Conditions:
  • Physical demands of the position include standing, walking, bending and kneeling
  • Closed toe shoes must be worn and clothing that has no sentimental value (ie. can get dirty)

Feline Adoption Administrative Volunteer

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1200 homeless animals annually, and the Feline Adoption Administrative Volunteer contributes towards this success by touching base with all GTHS Cat Adopters.

Description
Reporting to the Adoptions Coordinator, the Feline Adoption Administrative Volunteer is responsible for helping to manage the Cat Adoption Follow-up for the Georgian Triangle Humane Society. The incumbent represents the GTHS in a professional manner and is responsible for touching base with all GTHS Cat Adopters in a timely manner and recording communications with Cat Adopters. Key components of this role will be to prevent adoption returns and transition adopters into donors, utilizing exceptional customer service skills.
Time Commitment
4-6 hours per week, working from home. A minimum commitment of 6 months is required.
Roles and Responsibilities
Complete post-adoption follow-up
  • Adoption Administrative Volunteer will be expected to use a GTHS provided Microsoft Office email address
  • On a weekly basis, send a follow-up email to our recent adopters (list of animals adopted will be provided each week by the Adoptions Coordinator)
  • Enter Adopters’ information into Sumac
  • Research Adopters in Petpoint and Sumac for any staff memos about the adopted animals
  • Contact GTHS Cat Adopters 7-10 days post-adoption, after double-checking Petpoint for any recent communications between Adopters and GTHS staff members
  • Follow the GTHS script for all post-adoption emails and phone calls
  • Record details of all post-adoption Adopter communications in the Sumac database
  • Relay any concerns requiring attention or action to the Adoptions Coordinator
  • Write and mail a hand-written ‘thank you’ card to GTHS Adopters within a few weeks post-adoption (cards and stamps are collected from the Animal Centre, as needed)
  • Consistent and open communication with the Adoptions Coordinator
Respond to enquiries
  • Provide responses to any general questions raised about the GTHS
  • Must be familiar with GTHS adoption process and able to answer basic questions about the organization
  • Ensure any behavioural or health related questions specific to the Adopter’s animal immediately get directed to the Adoptions Coordinator
  • Ensure any important information is captured in the appropriate database(s)
  • Direct additional Adopter information requests or follow-up calls to the appropriate GTHS staff member by email
Optimize contact with Adopters
  • Seize opportunities during communications with Adopters to transition them into Donors for the organization
  • Diligently and thoroughly address concerns raised by Adopters to prevent adoption returns
  • As required, request support from the Development Manager for Donor transition or from the Adoptions Coordinator for adoption return prevention and post-adoption concerns
Qualifications
  • 18 years of age minimum
  • Excellent customer service skills
  • Speak, listen and write in clear, thorough and timely manner using appropriate communication tools and techniques
  • Self-motivated and demonstrates attention to detail
  • Knowledge of, or experience with, Sumac and Petpoint an asset
  • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
  • Experience in animal care, health and/or behaviour beneficial
  • Demonstrates understanding and passion for animal welfare
  • Willing to learn about GTHS donor and adoption programs
  • Own computer/tablet, telephone and internet access

Dog Adoption Counselor

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1300 homeless animals annually, and the Dog Adoption Counselor contributes towards this success by answering any questions about dog ownership, the adoption process and the dogs and puppies available for adoption. This role is integral to matching the right dog (personality type, energy level, special home requirements, etc.) with the right adopter.

Description
Reporting to the Adoptions Coordinator, the Dog Adoption Counselor prepares adoption kits, answers questions about the dogs and puppies we have available for adoption and conducts ‘Meet & Greets’ with our dogs and potential adopters. The Dog Adoption Counselor also assists with the completion of adoption applications and facilitates the adoption.
Time Commitment
From 11.45am until approximately 4pm.  A minimum commitment of six months is required.
Roles and Responsibilities
  • Consistent and open communication with Adoptions Coordinator
  • Review information on dogs available for adoption prior to Adoption Hours (name, age, size, background, medical / special needs, etc.)
  • Spend time with dogs to assist with the perfect match
  • Answer visitors’ and potential adopters’ questions about dogs available for adoption
  • Answer basic questions about the organization
  • Seize opportunities during conversation to transition potential adopters into volunteers or donors
  • Outline ‘Adopters Welcome’ process to potential adopters
  • Assist adopters with completion of adoption applications
  • Ensure any behavioural or health related questions specific to the animal are communicated
  • Diligently and thoroughly address concerns raised by adopters to prevent adoption returns
  • Liaise with Dog Care staff to arrange dog leash up for ‘Meet & Greets’ and upon successful adoption
  • Decide on suitability of potential adopter for dog selected
  • Assist Customer Service Coordinators with adoption processing
  • Assist Cat Adoption Counselor during shift, as needed
  • Create dog name tags
  • Prepare adoption kits on an as needed basis
Qualifications
  • 18 years of age minimum
  • Demonstrates understanding and passion for animal welfare
  • Experience working with or handling dogs
  • GTHS Dog Care training is required
  • Self-motivated
  • Excellent customer service skills
  • Good communication skills
  • Administrative skills
  • Ability to follow protocol
  • Ability to work alone and in a team environment
  • Knowledge of, or experience with, PetPoint an asset
  • Versed at using a device such as an iPad / tablet
  • Willingness to learn Cat Adoption Counselor role, to support teammates as needed (cross-training will be provided)
Positions currently available

Good with people and dogs? Our Adoptions Team is in search of a new Dog Adoption Counselor to join their team on Fridays from the end of May, but we’d love to hear from you now to get the ball rolling :)

All applications are acknowledged, so please check your email inbox (and junk/spam folder) for a response.

Apply now

Cat Adoption Counselor

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1300 homeless animals annually, and the Cat Adoption Counselor contributes towards this success by answering questions about cat ownership, the adoption process and the cats and kittens available for adoption. This role is integral to matching the right cat (personality type, energy level, special home requirements, etc.) with the right adopter.

Description
Reporting to the Adoptions Coordinator, the Cat Adoption Counselor prepares adoption kits, answers questions about the cats and kittens we have available for adoption. The Cat Adoption Counselor also assists the public with the identification of cats and kittens in the adoption rooms, provides assistance with the completion of adoption applications and facilitates the adoption. There is also the opportunity to attend off-site adoption events in the community.
Time Commitment
One shift a week, from 11.45am until approximately 4pm, (plus attendance at off-site events if desired).  A minimum commitment of six months is required.
Roles and Responsibilities
  • Consistent and open communication with Adoptions Coordinator
  • Review information on cats available for adoption (name, age, background, medical / special needs, etc.)
  • Spend time with cats to assist with the perfect match
  • Answer visitors’ and potential adopters’ questions about cats available for adoption
  • Use microchip scanner to identify cats
  • Answer basic questions about the organization
  • Seize opportunities during conversation to transition potential adopters into volunteers or donors
  • Outline ‘Adopters Welcome’ process to potential adopters
  • Assist adopters with completion of adoption applications
  • Ensure any behavioural or health related questions specific to the animal are communicated
  • Diligently and thoroughly address concerns raised by adopters to prevent adoption returns
  • Decide on suitability of potential adopter for cat selected
  • Assist Customer Service Coordinators with adoption processing
  • Assist Dog Adoption Counselor during shift, as needed
  • Prepare adoption kits on an as needed basis
  • Attend ad hoc local off-site adoption events, if desired
Qualifications
  • 18 years of age minimum
  • Demonstrates understanding and passion for animal welfare
  • Experience working with or handling cats
  • Self motivated
  • Excellent customer service skills
  • Good communication skills
  • Administrative skills
  • Ability to follow protocol
  • Ability to work alone and in a team environment
  • Knowledge of, or experience with, PetPoint an asset
  • Versed in using a device such as an iPad / tablet
  • Willingness to learn Dog Adoption Counselor role, to support teammates as needed (cross-training will be provided)

Canine Adoption Administrative Volunteer

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1200 homeless animals annually, and the Canine Adoption Administrative Volunteer contributes towards this success by touching base with all GTHS Dog Adopters.

Description
Reporting to the Adoptions Coordinator, the Canine Adoption Administrative Volunteer is responsible for helping to manage the Dog Adoption Follow-up for the Georgian Triangle Humane Society. The incumbent represents the GTHS in a professional manner and is responsible for touching base with all GTHS Dog Adopters in a timely manner and recording communications with Dog Adopters. Key components of this role will be to prevent adoption returns and transition adopters into donors, utilizing exceptional customer service skills.
Time Commitment
Approximately 4 hours per week, working from home. A minimum commitment of 6 months is required.
Roles and Responsibilities
Complete post-adoption follow-up
  • Adoption Administrative Volunteer will be expected to use a GTHS provided Microsoft Office email address
  • On a weekly basis, send a follow-up email to our recent adopters (list of animals adopted will be provided each week by the Adoptions Coordinator)
  • Enter Adopters’ information into Sumac
  • Research Adopters in Petpoint and Sumac for any staff memos about the adopted animals
  • Contact GTHS Dog Adopters 7-10 days post-adoption, after double-checking Petpoint for any recent communications between Adopters and GTHS staff members
  • Follow the GTHS script for all post-adoption emails and phone calls
  • Record details of all post-adoption Adopter communications in the Sumac database
  • Relay any concerns requiring attention or action to the Adoptions Coordinator
  • Write and mail a hand-written ‘thank you’ card to GTHS Adopters within a few weeks post-adoption (cards and stamps are collected from the Animal Centre, as needed)
  • Consistent and open communication with the Adoptions Coordinator
Respond to enquiries
  • Provide responses to any general questions raised about the GTHS
  • Must be familiar with GTHS adoption process and able to answer basic questions about the organization
  • Ensure any behavioural or health related questions specific to the Adopter’s animal immediately get directed to the Adoptions Coordinator
  • Ensure any important information is captured in the appropriate database(s)
  • Direct additional Adopter information requests or follow-up calls to the appropriate GTHS staff member by email
 Optimize contact with Adopters
  • Seize opportunities during communications with Adopters to transition them into Donors for the organization
  • Diligently and thoroughly address concerns raised by Adopters to prevent adoption returns
  • As required, request support from the Development Manager for Donor transition or from the Adoptions Coordinator for adoption return prevention and post-adoption concerns
Qualifications
  • 18 years of age minimum
  • Excellent customer service skills
  • Speak, listen and write in clear, thorough and timely manner using appropriate communication tools and techniques
  • Self-motivated and demonstrates attention to detail
  • Knowledge of, or experience with, Sumac and Petpoint an asset
  • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of this volunteer role and of the organization
  • Experience in animal care, health and/or behaviour beneficial
  • Demonstrates understanding and passion for animal welfare
  • Willing to learn about GTHS donor and adoption programs
  • Own computer/tablet, telephone and internet access

Stay informed on GTHS events, initiatives and programs. Learn how the GTHS team is serving the pets and people of the South Georgian Bay Area. Read heart-warming Happy Tails about GTHS Alumni. See a lot of really cute pictures of dogs and cats!